Positioning and rapport: Keeping on the right side of players

Stay close... or distant!

Physical positioning is a key aspect of building rapport with people. There is a lot to this concept including various NLP principles. An excellent general article on this subject has been written by Nicky Kriel: Communication – Let’s get Physical! and I strongly recommend that you take a look. The article details how space, angles and sides come into play.

We use these when refereeing to deliberately elicit the desired response as part of a stepped approach to discipline:

1. THE QUIET WORD: Running up to a player discreetly during play and asking them to calm down, or explaining something you have heard them grumbling about. Typically side by side, so it does not feel confrontational or lecturing. The positioning is saying: “Hey, we’re on the same side here”.
2. THE NOT SO QUIET WORD:Raised voice from a distance: “That’s enough now”, “I’ve seen it, I played the advantage”, “GREAT challenge!” If aimed at a player the intention is also to let others know things have been seen or heard! The eye contact is there but no change in positioning from the referee. The positioning is saying: “Here’s my comment for everyone to hear, but we are just getting on with things!”.
3. THE TALKING TO: Play is stopped for this. The player is taken to a neutral spot and addressed head on. “I don’t want to see any more challenges like that”, “This is your last warning: Stop questioning my decisions”, “I’m cautioning you for that tackle”. Gestures are used so that the other players on the pitch have an idea what is going on! The positioning is saying: “I’m not being nice now, I AM lecturing you and everyone is getting to see why!”

The positioning in the above cases has a real impact on the game and the players. Imagine how you would feel if they were twisted around? A ‘quiet word’ when someone draws attention to it and is looking at you head on and invading your personal space? How about you’ve done something REALLY bad but someone just comes up to you side-on and says, “Don’t do it again”: Would you actually feel disciplined or instead that you had just got away with something? How would it look to spectators?

Positioning is a powerful force with building rapport and vital for keeping control of a match. Do you have any positioning tricks?